Privacy policy

INSPIRECYCLE PTY. LTD. (ABN 32 609 392 912) IS COMMITTED TO PROTECTING YOUR PERSONAL PRIVACY.

This privacy policy tells you how we collect, store, use and disclose your personal information. Information is your ‘personal information’ if it is about you as an identified or identifiable individual. We encourage you to read this policy carefully so that you understand how we deal with that information.

 

OUR PRIVACY PRINCIPLES

We are bound by the Australian privacy principles (apps) in the privacy act 1988 (cth). We have adopted internal policies and procedures to ensure that personal information that we collect, store, use and disclose is dealt with in accordance with the apps. You can see the full text of the apps online at www.oaic.gov.au

INFORMATION WE COLLECT

In order to provide our customers with our products and services, we may collect and use personal information about them. If we are not provided with all the personal information we request, we may not be able to supply our products and services to you, and you or your organisation may not be able to participate in future offers of goods or services which we supply.  


The type of information we collect includes names, addresses, email addresses, credit card details (if you buy products or services from us) and other contact details. We may also collect details about your age, sex, health and other personal information about you. 
 

HOW WE COLLECT PERSONAL INFORMATION 

Generally, we collect your personal information from you. For example, we may collect information from you when you sign up to become a member of an Inspire studio or sign up to our online platforms or when you provide us with information, whether in person, by telephone, online or in writing. If you submit an order (including by telephone or online), we will collect information necessary to fulfil that order.

 

HOW WE STORE PERSONAL INFORMATION 

We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to our employees who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.
To help us protect your privacy, you should maintain the secrecy of the user name and password you use to access and use our website.

PURPOSE OF COLLECTION 

We collect, hold, use and disclose personal information so we can:

Meet our legal obligations; identify our customers, potential customers and their representatives; provide our products and services or other benefits to you; communicate with you; inform you of any initiatives we think may be of interest to you; inform you about our products and services and the benefits of using our products and services; share your health and training information with other medical and health professionals, with your consent; provide you with information about offers or other benefits that may become available; seek your opinion or comments about our products and services; carry out billing and debt recovery activities; carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner; develop and implement initiatives to improve our products and services; contact you to enable us to manage your account and fulfil our obligations to you or your organisation; and recover monies owing to us from time to time,
and for other secondary purposes.

 

MARKETING
We may use personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product or service offerings, newsletters and general information about us. If you prefer not to receive information about our products and services, you can ask to be removed from the relevant circulation list by contacting us at the contact details listed below. We never disclose personal information to a third party for the purpose of allowing them to direct market their products or services to you, unless you have expressly consented to that disclosure.
 

ACCESS

If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us at the contact details listed below. However, where the access impacts on the privacy of others; the request for access is frivolous or vexatious; there are existing or anticipated legal proceedings; or the access can be denied under law or by a law enforcement agency, we may deny your request for access. If we deny your request for access, we will let you know why.
 

QUALITY & CORRECTION

We always try to make sure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incomplete or inaccurate, please let us know. We will use all reasonable efforts to correct the information.

WEBSITE & COOKIES

To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools. Cookies are unique identification numbers like tags that are placed on the browser of our website users. These cookies are used to retain login and location information in order to make your experience more convenient and personal. We do not use cookies to track your internet activity before or after you leave our website. No other business has access to our cookies. We do not use this technology to access your personal information in our records and you cannot be personally identified from a cookie. 

CHANGES TO THIS POLICY

As our business evolves, our business processes and policies will be reviewed and may be amended. We may change this policy at any time. We will notify you of any change by posting an updated version of the policy on our website. Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy. 

COMPLAINTS

We are committed to constantly improving our procedures so that your personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or the apps, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction.
- Our privacy officer will:
Listen to your concerns and grievances; discuss with you the ways in which we can remedy the situation; and put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

 

DISCLOSURE TO OVERSEAS RECIPIENTS

We are unlikely to disclose personal information to overseas recipients. However, we may use a third-party payment platform to process payments you make to us. Third-party payment platforms are generally global businesses which operate in a number of different countries. In providing their services, these payment platforms may disclose your personal information to their related entities or other third-parties located in countries where the laws on the collection, use and disclosure of personal information are less stringent or protective than Australia.

 

CONTACT US
If you require more detailed information about how we deal with personal information or if you have any concerns about how we have dealt with your personal information, please let us know by contacting us at:
teneriffe@inspirecycle.com.au
We will aim to respond to your concerns as quickly as possible.

Terms and Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THE WEBSITE OPERATED BY INSPIRECYCLE PTY LTD.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

TERMS AND CONDITIONS –

  • All guests at InspireCycle are required to sign the following waiver. Once signed either in person in studio or digitally this is a binding contract.

  • I acknowledge and agree the InspireCycle staff, are not qualified to provide me with medical advice with regard to my medical fitness and that the information provided to me is intended as a guideline only to the limitations of my ability to exercise. I acknowledge that at all times whilst on InspireCycle premises or under the instruction of InspireCycle staff, both my property and person shall be at my own risk. InspireCycle (and its employees, agents and contractors) will not be liable to me and and I realise and indemnify InspireCycle (and its employees, agents and contractors) from and against any liability, for any loss, injury or damage howsoever caused (including through negligence) which I may directly or indirectly suffer in connection with my participation in InspireCycle activities or on their premises. I acknowledge that I must be physically and mentally capable to undertake any activity I participate in. I acknowledge and agree that I undertake activities at my own risk.

  • All guests at InspireCycle are to be aware of our cancellation policy.

  • Class cancellations must be made a minimum of 8 hours in advance of the scheduled class. If you are a no show to your booked class, you will lose your purchased ride or your ride pack will be deducted. Clients who are on a membership or monthly pass that are absent will incur a $10 fee. Clients who late cancel may be charged a late fee. This excludes riders on a New Guest Pass. Showing up less than five minutes for a class, you may lose your spot to a standby student or not be permitted to attend. You will be charged as a late cancel.

  • All guests at InspireCycle must be aware of our purchase policy.

  • All purchases are non refundable, non changeable + non transferrable. InspireCycle may in its sole and absolute discretion refuse registration, or suspend or terminate passes or memberships at any time and for any reason. All ongoing memberships are non refundable, non transferrable + cannot be cancelled prior to set end date. Extended vacation pauses may be granted in writing. All ongoing memberships will auto renew unless InspireCycle are notified in writing. Termination of contract prior to end date will result in charges.

  • All guests at InspireCycle must be aware of our privacy policy.

  • Participants at InspireCycle grant permission to InspireCycle to reproduce any photographs or video taken of the participant for the purpose of publication, promotion, illustration, advertising, or trade, in any manner or in any medium.